ACCOMPLISHMENTS
- Created and implemented an online marketing strategy, including logo and website design, increasing inquiries by 40%
- Marketed a niche organization through a variety of means, including trade shows and direct mail, growing membership by 20%
- Developed marketing strategy for concept brand to include logo and ad design
- Supervises and trains teams, reducing turnover, decreasing error rate and customer complaints
- Developed and implemented strategies on increasing the marketability of division
- Project manager for new location, including permits, training, hiring, and construction
TECHNICAL SKILLS
MS Office Suite, MailChimp, HTML, CSS, MS Expression Web and Design, Hootsuite, WordPress, Gimp, RACF ID, AS-400, Easy Lobby SVM, Canva, Project Management, Social Media Analytics
WORK EXPERIENCE
Portman Management Company Atlanta, GA 2019 – Present
Security Operations Lead
- Operates and updates 123 IP and analog Avigilon Cameras
- Monitors building life safety systems for a Class A complex
- Provides IT support for Operations Center and Workstations
- Supervises staff as needed
- Recipient of Elevating Perspectives award
The Aleem Law Firm Atlanta, GA 2016 – 2018
IT Systems Administrator – Operations Manager
- Maintains and troubleshoots laptops, desktops, printers, scanners, tablets, and telephones
- Liaisons with outside vendors to establish maintenance schedule for systems
- Receives and processes all intake to include case assignments
- Processes and maintains log of all checks received
- Coordinates with partners to develop on-line marketing strategy
- Creates PowerPoint presentations for use in courtroom proceedings
- Maintains a detailed inventory of all IT, AV, and telco equipment in stock and issued
- Prepares and deploys IT equipment for staff, including configuration and imaging
- Creates content and templates for monthly newsletter
Landmark Christian School Fairburn, GA 2016 – 2017
Substitute Teacher
Independent Contractor Griffin, GA 2016 – 2016
E-Commerce Sales Consultant
- Managed and created content for both website and RepZio
- Created social media strategy for home decor division, concept brands, and retail location
- Developed relationships with both new and current customers and sales reps
- Processed orders, maintained inventory, and followed up to ensure proper delivery and service
- Managed and created content for both website and RepZio
- Researched and generated sales leads
- Listed products on a number of sites, including Amazon, Wayfair, and Overstock.com
Delta Air Lines Global Services Atlanta, GA 2005 – 2016
Access Control Specialist/Marketing Strategist
- Supervised and trains staff
- IT support for lobby workstations
- Assisted corporate investigations through researching cardholder reports, compiling video footage, interviewing victims and witnesses, and system log reports
- Responsible for operation of 74 camera CCTV, elevator, access control, and building life safety systems at a multi-unit Class A commercial facility
- Researched and investigated both public and private RFPs
- Analyzed market and competition to create pricing strategy for bidding
Crusselle-Freeman Church of the Deaf Atlanta, GA 2008 – 2013
Social Media Coordinator
- Built and executed a social media strategy through research, benchmarking and messaging
- Generated, edited, published and shared daily content that builds meaningful connections
- Optimized company pages to increase visibility
- Continuously made improvements by analyzing appropriate social data/metrics
PROJECTS
- Developed and executed a multi-platform advertising campaign for an annual community holiday event
- Organized and maintained an online presence for Explorations in Antiquity Center, in LaGrange, GA
- Responsible for creating a comprehensive advertising program for a mid-level non-profit organization, targeting both members and potential members
CERTIFICATIONS AND HONORS
- Point University’s Hathcock Award, the highest honor given to a graduating senior, awarded based on the qualities of scholarship, character, and servant leadership
- American Red Cross: CPR, AED, First Aid, and Bloodborne Pathogens
- FEMA Certifications: Leadership and Influence; Decision Making and Problem Solving
EDUCATION
Point University – West Point, GA B.S., manga cum laude, Ministry, December 2012
You can reach me at christopherjameskerr (at) gmail.com or visit me on LinkedIn